What if a show is cancelled or postponed? General What are the terms of General Admission (GA)? For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. What does General Admission (GA) mean? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. At this time Ticketek NZ cannot post tickets overseas. Find out more about. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. This is just another way of conveniently storing and viewing your mobile tickets. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Set up your My Ticketek account, or check the details in your existing account. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? All venues have seating options available for patrons in wheelchairs or who require assistance. chevron_left. Can I forward my Mobile Ticket to a friend? Group Bookings are available for selected events and are subject to availability. For security purposes, you must still enter your password when purchasing or updating your account details. Are Refundable tickets available through Ticketek Marketplace? endobj Staff are amazing under the circumstances," a third said. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Requesting a password reset during the on-sale will use your time limit. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. When tickets are no longer available the event will be displayed as Allocation Exhausted.". If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. More information relating to mobile ticketing will be communicated in the lead up to the season. We also regularly monitor our ticketing system for suspicious transactions. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Change My Location Ticketek's Group Bookingscan help you plan your next excursion. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Check your billing and account details. Systems are in place at every venue to ensure that each ticket barcode can only be used once. General Terms and Conditions To purchase more than one set of tickets to multiple events, click on the. The mobile number provided will be sent your mobile ticket/s 8. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. How does Ticketek remember my preferences when I return? If you have an issue with tickets purchased through an unofficial agency please return to the point . The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Juniors aged 7-14 years are entitled to purchase a junior ticket. Tour dates Ticketek is selling for the following venues only. The user will not be able to view the ticket. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Please wait a few seconds for it to load. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. No, Ticketek Gift Vouchers are not reloadable. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Why can my friends (invitees) only purchase the held tickets one at a time? If I received an invite, does Ticketek store my contact details? Sell tickets directly from your Ticketek Account. Your barcode number can also be found via your online account here. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Please refer to Ticketek's. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Placing seats on hold and redeeming them is limited to online transactions only. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. 1 0 obj There are three delivery options: Note that for general admission events, tickets can not be replaced. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Yes - there should be no issue using a phone that has a clear screen protector. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Am I able to 'top up' my Ticketek Voucher with more credit? The original expiry date still applies to any balance remaining on your voucher. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Version 5.22 B82 R0 You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Yes, you are able to use multiple Ticketek Gift Vouchers. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Select your desired area, then select the $0 member ticket. Can I delete the details of my saved credit or debit card? If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. I would still like my tickets mailed to me at my overseas address, is this possible? If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. How do I find out the expiry date of my Ticketek Gift Voucher? Limitations on number of tickets purchased. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region.
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